Services

Frequently Asked Questions

Q:  What are the trading hours of Brisbane City retailers?

A:  Click here

Q:  What leasing opportunities are available in the Queen Street Mall?

A:  If you are interested in long term leases please contact the shopping centres directly.

Q:  I want to hold an event at the Queen Street Mall or Reddacliff Place/I want to be a part of the QSM Live program, who do I contact?

A:  Please contact our Event Manager here

Q:  I am seeking employment at a Brisbane City retailer, who do I contact?

A:  Please contact the retailer directly. Visit our directory here.

Q:  I would like to become a licensed busker in Brisbane City, who do I contact?

A:  Please contact Brisbane City Council directly here.

Accommodation

Brisbane City offers a range of accommodation options to suit all styles and budgets. Enquiries and bookings can be made at www.visitbrisbane.com.au or click here to view our online accommodation directory.

Centre Services

The various centres and arcades throughout The City offer an array of customer services, such as lost and found, parcel delivery, gift vouchers and gift wrapping. Please contact centres for details. Contact details can be found in our directory here.

Disabled Access

Lift and ramp access is provided at the Queen Street Mall’s shopping centres, arcades and cinemas. A Braille foot trail runs the Queen Street Mall’s full length on both sides to assist sight-impaired visitors. Guides and brochures are available from the Brisbane City Council Customer Service Centres and libraries. For more information visit: www.brisbane.qld.gov.au

Emergency

If you need Police, Fire or Ambulance in an emergency call Triple Zero (000). Emergency first aid is available from the Brisbane City Police Beat on Adelaide Street opposite Brisbane City Hall. Note: The Queensland Police maintain a website detailing the Brisbane CBD Emergency Plan including valuable tools for preparedness in the event an emergency response is needed for a major incident within the Brisbane CBD area. For more information visit: www.police.qld.gov.au/BrisbaneSecure.

Hire Services

Wheelchairs can be hired from Delahunty’s Costless Chemist at QueensPlaza. For more information visit www.delahuntys.com.au

Lost Property

Visit Brisbane City Police Beat Station at 67 Adelaide Street or phone 3224 4444.

Parents Room

For your added convenience most shopping centres on the Queen Street Mall provide parents rooms. Please contact centres directly for details. In addition you can find parents rooms at the following locations:

Albert Street
T 3403 8888
www.brisbane.qld.gov.au

Post Office Square, Queen Street
T 3221 7170

Rowes Arcade, 235 Edward Street
T 3229 3761

Police

Brisbane City Police Beat Station (67 Adelaide Street); City Station (46 Charlotte Street); Roma Street Station (200 Roma Street) AND South Bank Station (Glenelg Street). If you need Police, Fire or Ambulance in an emergency call Triple Zero (000).

Tax/GST

A 10% Goods and Services Tax (GST) applies to most purchases and is included prior to bills being totalled. International visitors can claim a GST refund at the Brisbane International Airport. Conditions apply. T 1300 363 263 or visit www.customs.gov.au

Toilets

Public toilets are located at the intersection of Albert and Queen Streets on the Queen Street Mall, Brisbane Square (corner of Queen & George Streets), Central and Roma Street Train Stations, and can be found in most shopping centres.